Maintenace
FMG is an independent property maintenance company established in 2002. FMG provides a comprehensive building maintenance service to the Retail, Industrial and Commercial sectors, and has a qualified and multi-skilled taskforce able to undertake all aspects of emergency, planned and reactive maintenance on-site.
FMG has wide experience in bringing high quality,
cost effective building fabric maintenance services to organizations throughout the UK.
Key features of our Call Handling
Facilities:
- 24/7 Manned Help Desk
- Fully automated call handling system
- All calls logged with unique job reference numbers for accurate tracking, updating and reporting
- Historical cost and maintenance reporting
- Pre-agreed schedules of rates and cost control procedures
- Job escalation procedures and key performance indicators (KPI's) as per each customer's requirements
- Full documentary backup provided as required
- Calls received by phone, fax, email or internet